Services Updates

Australia: Mandatory use of eLOI by 10 December 2021

Dear Valued Customer,


Please be informed that effective 10 December 2021, only online submission of Letters of Indemnity (LOI) will be accepted.


This is part of the CMA CGM Group’s digitalization roadmap to:


· Save your time and resources, as you no longer have to do manual signing and submission of the hardcopy LOI at our counters

· Shorten the LOI processing time by our office to meet your shipping needs as soon as possible


Please be assured that an eLOI bears the same legal value as a hardcopy LOI.


List of eLOI available on CMA CGM Group eBusiness platforms (not exhaustive):


  • Amendment of Bill of Lading
  • Non-endorsed bill
  • Delay in Transit
  • Express (Telex) Release
  • Part load One Shipper/Several Consignees
  • Part load Several Shippers/One Consignee
  • Print BL at Destination
  • Cold Treatment
  • Flexi Bags
  • Hazardous Cargos Re-Cost
  • Hides (Shipper Lined)
  • Hides (Pre Lined)
  • Out Of Gauge
  • Scrap Products
  • Shipper Owned Equipment

Click here for the step-by-step guide


If you do not have an eBusiness account yet, click here to register today!


For any questions, please contact:


eCommerce support - Guide on ID creation/eLOI submission

Mailoceania.esupport@cma-cgm.com


Export documentation - Check accuracy/confirm receipt of eLOI


Mailau.exportdocs@cma-cgm.com


We thank you for your business and continued support.


Sincerely,

CMA CGM Group